FAQ

Are you Vitamin Craft Club or Vitamin C Club?

Officially, we are Vitamin (C)raft Club, but we love to call ourselves Vitamin C Club because craft is like a supplement to us. For us, Vitamin C sustain our bodies, but Vitamin (C)raft nourishes our souls. We hope to be the same for your wonderful soul <3



Where is Vitamin C Club?

We are proudly in Klang!! (Joanne is also a Klang native, Jeremy is probably 50% Klangite now?). For those who are outside of Klang, we may have just plan out your next day trip to Klang. Click here to get our location and an insider Klang day-trip itinerary.



What does Vitamin C Club offer?

  1. We curate handcrafted objects from local Malaysian artists & artisans for you - art & design collectors, home-is-my-sanctuary peeps, thoughtful gift-seekers and alike.
  2. We offer pottery and woodworking workshops/courses for beginners & hobbyists. For experienced pottery-hobbyists, you are welcome to get entry passes to access our space.
  3. Every final weekend of the month and if time allows, we host events & open up our space for other creatives to host their own workshops.



What do you mean by handcrafted?

When we say handcrafted, we mean truly made from scratch. All works from our artisans & artists were made individually by hand,

That means each piece is not 'perfectly' made - you may find variations in shapes, sizes, colors, patterns across each individual pieces. Most of the works we feature are one-and-only or in very limited quantities.

We highly recommend you visit our shop and view the works in-person, so you know exactly what you're getting.



Do handmade ceramics require special care?

You can generally use handcrafted objects like any other mass manufactured goods, but they do appreciate a little extra love to keep them looking their best.

Here's how to care for them:


Ceramic:

  1. Avoid microwave, oven & dishwasher (unless stated otherwise in the product description)
  2. Avoid extreme temperature changes, i.e. transferring from boiling hot to cold temperatures immediately
  3. Don't leave food or drinks sitting on them for too long
  4. Wash them soon after use to prevent staining, especially with things like turmeric, coffee, tea, or wine (especially for unglazed or matte surfaces)
  5. Recommend to hand wash without using abrasive scrubs


Wooden object:

  1. Recommend to hand wash without using abrasive scrubs
  2. Avoid direct heat: dishwasher, microwave, stove tops, etc.
  3. Avoid excessive moisture: do not soak in the sink and dry on well-ventilated drying rack
  4. Oil with mineral oil if wood starts to look pale
  5. Avoid dragging items on wood surface to prevent scratches


Painting:

  1. Avoid direct sunlight
  2. Avoid touching the surface with bare hands
  3. Recommend to dust with very soft brush



What is your shipping & return terms?

Please click here for full info.



What to do if something goes wrong?

If something's off with your order, WhatsApp us at +601173139398 - we’ll get back to you within 24 hours.

We’re here to help, and we genuinely want to make things right. Let’s sort it out together.